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Frequently Asked Questions

Holiday Villa Tuscany – Borgo La Casa

Frequently asked questions

Frequently asked questions about our holiday villas regarding payments, cancellations, rental conditions and facilities.

Read the answers to the questions here.

What is Included and Excluded in the Rental Rates?

Tuscany Holiday Villa – what is included and excluded in the rental rates?

The rental rates of the holiday homes at Borgo La Casa are including:

  • the consumption of gas, water, electricity (including the air conditioning in the bedrooms)
  • the use of the linen
  • the use of the wood for the fireplace
  • the use of the wireless internet access
  • the use of the washing machine en dryer
  • the use of the outdoor furniture

The rental rates are excluding the mandatory end cleaning costs – see heading end cleaning costs.

Security Deposit

Security Deposit

Casa Girasole: € 350
Casa Giglio:  € 350
Casa Poppi:  € 500

The security deposit needs to be paid in advance and will be refunded within three days after departure subject to a regular check-out with our property manager and the absence of any damage reported or noted during the end cleaning by our housekeeper.

Note. Please do report any damages proactively prior to checking out.

General Rental Conditions

General Rental Conditions

Please find the general rental conditions here.

End Cleaning Costs

End Cleaning Costs

The end cleaning costs are not included in the rental rates and must be paid by our guest to the property manager prior to departure.

Casa Girasole (4p): € 120

Casa Giglio (6p): € 145

Casa Poppi (Girasole+Giglio): € 265

Payment Schedule

Payment Schedule

The payment schedule for bookings at Tuscany Holiday Villa are as follows:

30% of the rental costs and the security deposit within 10 days after receipt of the completed reservation form to confirm the booking.
70% of the rental costs and the security deposit no later than 7 weeks prior to the arrival date of the booking.

The end cleaning costs are to be paid locally to the property manager prior to check-out.

Arrival and Departure

Arrival and Departure

Arrivals are expected between 16:00 and 19:00 hrs

Departures are expected prior to 10:00 hrs.

Guests will be welcomed by our property manager who will also show the holiday villa and provide our guests with an Information Guide with relevant information about Borgo La Casa and the environment.

We ask our guests to inform the property manager of any inconveniences, technical deficiences or damages during their stay.

Supermarket and other shops

Supermarket and other shops

At only 5 minutes by car you will find a large Coop supermarket in Bibbiena, Località Palazetto. In Poppi and Bibbiena you will find other supermarkets and a wide range of other shops.

Sports

Sports

The Casentino area offers a wide range of sport facilities, such as fitness, walking and cycling route along the Arno river, golf course Casentino at Poppi Alto, walking courses in the surrounding forests.

Bicycles can be rented in Ponte a Poppi.

Pets

Pets

Pets are not allowed in the holiday homes at Borgo La Casa.

Smoking Regulations

Smoking Regulations

Smoking is not allowed in the holiday villas at Borgo La Casa.

Also, be careful with fire when smoking outside in times of great drought.

Party or Wedding

Party or Wedding

Borgo La Casa is offering its guest a comfortable location to rest and enjoy holidays and is therefore not equipped as suitable location for parties and weddings.

For this we are pleased to refer to Borgo Corsignano in Poppi which has all relevant facilities to accomodate a wedding or party, such as a spacious banquet hall and sufficient catering facilities, generally a beautiful chapel for celebrating the wedding ceremony. See also www.borgocorsignano.it.